Frequently asked questions
How long does delivery take?
We currently deliver across the UK only. Standard delivery usually takes 5–7 working days after your order has been processed and dispatched.
Do you offer free shipping?
Yes. We offer free UK shipping on eligible orders. Any applicable delivery information will be clearly shown before checkout.
What is your return policy?
We offer a 30-day return period on eligible products. Items should be returned unused, in their original condition and packaging. Please contact our support team before sending a return.
How can I track my order?
Once your order has been dispatched, you will receive tracking information by email. You can also use the Track Order page on our website to check your delivery status.
How can I contact Okay Prime if I need help?
Our customer support team is here to help with products, orders, delivery or returns. You can contact us at support@okayprime.co.uk or through our Contact Us page.

